Cultural Norms

At Control Services, we actively engage in creating a culture in which people can be the best version of themselves. Each one takes responsibility to make that happen. While we stay passionate about our business and do seek to drive profits, we always strive to put people first in everything we say and do. People don't just matter, they are priority. In making that our reality, we strike to make these cultural norms just that... the normal way things happen around here

Always pursue better

  • Create a positive work environment
  • We strive to create a culture in which people can thrive
  • We focus on growth and continuous learning
  • We express our views with no fear of ridicule or retribution
  • We listen to one another so voices will be heard and will get to the appropriate person in a timely matter


  • Communicate openly with care and concern
  • We say what needs to be said even if it may be controversial
  • We control our responses and not let emotions control us
  • We communicate directly with each other


  • Model selflessness and humility
  • We talk about mistakes that we have made and learn from them
  • We are honest about not knowing something, and are willing to ask and answer questions
  • We express our needs in an unselfish way


  • Stay focused on the common goal
  • We seek to discover practical solutions to problems
  • We always work as a team with each other and especially department to department
  • We contribute intentionally even if outside our area of expertise
  • We seek to understand the market, customer and strategy


  • Demonstrate value for people and connection
  • We don't let things linger and face issues immediately
  • We treat people with respect, independent of status or disagreement
  • We focus on the root causes and don't spend unnecessary time on blame


  • All of these are based in our underlying principles...
  • Great isn't good enough
  • Seek to guide, not to control
  • Stay passionately determined